No fuss · No jargon · No obligation

We're here to serve you safely.

During the COVID-19 pandemic we are making every effort to be here for our customers. We can talk to you on Zoom over the telephone or even face-to-face where it's safe to do so.

Also, our help line is now open 7 days a week. Call us now on 0800 080 3765 and talk to a real person.

FAQs

I am worried about Coronavirus – can I opt for a telephone appointment?

Yes, of course. We have the facilities to provide telephone appointments and all documents can be sent via email.

Do I really need a will?

Around 60% of adults die without leaving a will. If you die without a will, your estate (your money, possessions and investments) will be divided according to intestacy rules.

Is the free consultation really free?

Yes it is. Should you wish to proceed with any one of our services after the consultation, then our friendly consultant will give you a fixed fee quote on the day.

Who produces the legal documents?

We have ‘STEP’ qualified associates and Solicitors who will draft the documents. These associates and Solicitors are independent and we aim to provide only the best level of customer service quickly and accurately for our customers.

Am I entitled to get my money back if I do not wish to proceed?

Yes, you get a 14-day cooling-off period. Your cooling-off period begins the day after you enter a contract with the business – whether the contract’s written down or if it’s an oral contract. The only exception is if you asked for services to be provided during the cooling-off period in which case the business will keep what’s necessary to cover the cost of services provided up until you cancelled. In this event, you must email us: info@thelawgrouplimited.co.uk

Will you provide a quote for Divorce?

Yes, the consultant assigned to the task will be in a position to give you a quote on the day.

Do you have a set fee for McKenzie Friend?

Yes, we do, please note the fee is set for the day of the hearing. Should the hearing be adjourned, then additional fees will be charged for future representation, should you wish to instruct us. We do not charge per hour.

Will I get a quote for immigration services on the day?

Yes, our expert will provide you with a quote on the day.

Will I get a quote on the day?

Yes, you will, the expert assigned to your case will provide you with a quote.

I have seen an ICO logo, what does that mean?

(Information Commissioner’s Office) is the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. The Law Group has this trademark, our reference number is A8609495.

Do you provide services on a national level?

Yes, we do, although not Scotland, since Scottish Law is different to the law that governs England and Wales.